Introduction
Choosing the right IT equipment supplier is a strategic decision for organizations. The selected supplier directly impacts costs, system performance, data security, and long-term development. Due to the presence of multiple suppliers and conflicting criteria, applying Multi-Criteria Decision Making (MCDM) methods helps managers make systematic and reliable decisions.
Evaluation Criteria
In this study, the following criteria are considered for evaluating IT equipment suppliers:
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Product quality and authenticity
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Price and payment conditions
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After-sales service and technical support
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Delivery capacity and timeliness
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Reputation and market credibility
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Alignment with new technologies
Supplier Options
Three well-known international suppliers are selected as alternatives:
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Dell Technologies
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HP (Hewlett-Packard Enterprise)
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Lenovo
Software Implementation in OnlineOutput
The above criteria and options are entered into the OnlineOutput decision-making system. The TOPSIS method is applied to evaluate and rank suppliers.
